Multi Unit Manager
Summary
Title:Multi Unit Manager
ID:14298
City, State:Pittsburgh, PA
Department:Operations
Location:Pittsburgh International Airport
Description

Summary:

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8

Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting,

hiring, onboarding, training, management development, managing budgets and ensuring Managers

and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Responsibilities Include:

Team Environment

Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,

conducting performance reviews, developing performance improvement plans, and professional

development

Ensure appropriate training tools are utilized

Operational Excellence

Create and maintain a people first culture in the restaurant

Monitor, follow up and report training progress

Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations

guidelines; comply with all applicable laws

Ensure Brand standards, recipes and systems are executed

Prepare, complete and follow up on action plans for remodels and new restaurant openings

Lead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability

Identify and support systems to control costs and maintain budgets

Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand

standards, sales, marketing, and labor and food costs

Support sales goals by developing action plans for seasonal forecasting

Ensure tools and systems are in place to roll out new products, systems and processes

Skills/Qualifications

Associate’s degree in related field or equivalent in education and experience

Fluent in English

Microsoft Office proficiency

Facilitation and presentation skills

Written and verbal communication skills
 

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this

knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action
 

Building Effective Teams

Identifies and communicates team goals

Monitors progress, measures results and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee’s strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcoming and sharing of ideas.

This opening is closed and is no longer accepting applications
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