Assistant General Manager
Title:Assistant General Manager
City, State:Baltimore, MD
Location:Baltimore/Washington International Thurgood Marshall Airport

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn’t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We’re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally, so does Hudson.


This Assistant General Manager position is for you, if you would Enjoy:

  • Assisting the General Manager in executing all local strategic planning initiatives at the Baltimore- Washington International Airport, a $20 million sales volume operation
  • Promoting a brand image of excellence through a strong work ethic, leadership by example, and consistent delivery of excellent customer service
  • Competitive Salary of $80,000- $90,000 annually

Your Team is counting on you as an Assistant General Manager to:

  • Provide flexibility to work long/ irregular hours any day of the week, weekends, and holidays
  • Oversee  60 employees
  • Oversee 13 stores

Assistant General Manager Key Accountabilities:

  • Maximize sales and profits by meeting and exceeding sales budgets while minimizing shrink
  • Control payroll and expense through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget
  • Use monthly financial reports, DCIS, and KPI reports to monitor and control expenses, improve profit margins, and control inventory levels
  • Protect company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers
  • Minimize inventory shrink through regular physical inspections; Monitors high-risk areas for internal/external shrinkage, and by taking necessary steps for remediation
  • Ensure consistent excellent customer service delivered by knowledgeable and professional associates
  • Demonstrate excellent product knowledge and promote a consistently positive corporate image through clean, well-merchandised stores
  • Communicate sales and store openings each day to Regional Vice President
  • Ensure compliance of brand promotional programs and works closely with Brand Corporate Marketing department in development of new opportunities
  • Work closely with Merchandising department and General Manager in implementing brand initiatives and maintaining brand merchandising standards and vendor relationships and contracts
  • Recruit, train, and develop all supporting levels of staff to ensure an efficient and profitable operation
  • Provide enthusiastic, positive reinforcement and guidance to store staff
  • Communicate initiatives, policy changes and other information to/from corporate office/staff
  • Monitor suppliers’ activities
  • Ensure a professional working relationship with airport management and ACDBE Partners

Assistant General Manager Required Qualifications:

  • Strong leadership qualities and organizational skills
  • Good analytical business thought processes and problem-solving skills
  • Able to coordinate multiple tasks and projects
  • Good time management skills and attention to detail
  • Effective interpersonal skills with customers, subordinates, peers, landlords, suppliers, and superiors
  • Required to work busiest days and times as the business dictates
  • Strong computer literacy skills in Microsoft Office, Word, and Excel
  • 3-5 years of retail store management experience
  • Previous multi-store management experience
  • Secondary School Graduate or equivalent


Preferred Qualifications:

  • Associates degree or above


Some of our company-offered benefits for you and your family include:

  • Health & Well Being: Medical/Dental/Vision Insurance
  • Paid Time Off
  • Various Personal and Parental Leave Programs
  • Universal Life Insurance
  • Retirement Programs & Matching Employee Contributions: 401K & RRSP
  • 20% off Hudson Employee Discount & 50% off Hudson Employee Food & Beverage Discount
  • Employee Recognition & Anniversary Programs
  • Training, Development, and Growth Opportunities
  • Tuition Assistance & Scholarship Programs


Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.


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