Operations Manager
Title:Operations Manager
City, State:Vancouver, BC
Location:Vancouver International Airport
Hudson Group is hiring an Operations Manager for the Vancouver International Airport. 

Job Summary:

Assists the General Manager in executing all local strategic planning initiatives established for a single store or multi-store location.  Promotes a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and quality store visual presentation throughout the operation.


Job Responsibilities:

• Maximizes sales and profits by meeting and exceeding sales budgets while minimizing shrink

• Controls payroll and expense through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget.

• Uses monthly financial reports and stock ledgers to monitor and control expenses, improve profit margins, and control inventory levels.

• Protects company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers.

• Minimizes inventory shrink through regular physical inspections; Monitors high-risk areas for internal/external shrinkage, and by taking necessary steps for remediation.

• Manages all administrative responsibilities of the location including responsiveness to corporate department heads and staff.

• Recruits, trains and develops all supporting levels of staff to ensure an efficient and profitable operation. Develops succession plan for the location and supports company management succession plan and other HR initiatives.

• Ensures consistent excellent customer service delivered by knowledgeable and professional associates.

• Demonstrates excellent product knowledge and promotes a consistently positive corporate image through clean, well-merchandised stores.

• Ensures compliance of corporate promotional programs and works closely with Marketing department in development of new opportunities.

• Works closely with merchandising department and regional merchandise manager in implementing corporate and local merchandising initiatives.

• Where applicable, works and communicates closely with Joint Venture Partners to ensure compliance with the DBE initiatives

• Develops and maintains a positive and responsive relationship with landlord. Works closely with Development team on local initiatives.

Working Relationships:

• Plans and executes daily operation of stores with Assistant Manager; leads and directs Assistant Manager, Warehouse Manager, Office Manager, Supervisors and staff.

• Provides enthusiastic, positive reinforcement and guidance to store staff.

• Delivers/receives information to/from corporate office/staff.

• Monitors suppliers’ activities.

• Problem-solves and ensures overall customer service for the operation.

Please note that this role is not solely limited to the duties and responsibilities as outlined above and may change with the needs of the business or at the direction of senior management.

Knowledge, Skills and Abilities:

• Leadership qualities and demonstrated organizational skills
• Good time-management skills and problem-solving abilities
• Ability to multi-task
• Ability to obtain a Restricted Airside Pass
• Hold a valid Drivers License
• Good working knowledge of Microsoft Excel

Education and Experience:

• High School Graduate or equivalent; Associates degree or above preferred.

• Three to five years of retail store management experience. Multi-store management experience required for multi-store location

You can expect from us:

  • Health, Dental, and RRSP benefits coverage after 90 days
  • Competitive salary
  • Opportunity for growth and advancement in the company
  • Paid parking
  • A team-oriented and engaging environment


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