Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We could not serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We are dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally, so does Hudson.

The Ecommerce Manager position is for you, if you would enjoy:

• Being responsible for the execution of digital marketing campaigns including the development and execution of regional promotions to generate traffic and sales
• Enhancing our eCommerce websites to meet all KPIs including the enrichment and optimization of local product descriptions, and to strategically grow eCommerce in the US and Canada

• Working closely with the VP, Digital Marketing to develop strategies that will contribute to generate traffic and online sales

Ecommerce Manager Key Accountabilities:

• Work with the VP, Digital Marketing and Global teams to implement vision, roadmaps, and program backlog of the local eCommerce strategy
• Manage and grow the Reserve & Collect pre-order service offered to our travelers

• Strategically grow eCommerce ahead of the market in specific location
• Work with local operations to determine how to provide Reserve & Collect service effectively at Airport locations
• Financial Analysis and Delivering against KPIs; review KPIs daily/weekly and report back to region on results/learnings/tactics to improve
• Identify and coordinate local promotions and launch of new products within the eCommerce area
• Strategic Marketing; liaise between region category managers and global digital team to develop tactics to drive conversion; liaise with region marketing to align with global in-store campaigns

• Tailor portfolio of opportunities in eCommerce to local market to make it a platform for growth – including through partnerships with brands and communication initiatives
• Communication/Presentation; work with external (i.e. airport) partners to develop campaigns to drive traffic
• Work with global Product Owners and Product Managers to implement the local digital strategy to improve traffic acquisition, sales and conversion of the eCommerce site (incl A/B testing)
• Commercial Mindset/Marketing Analysis; evaluate best sellers/most searched items/brands to determine which items to highlight on landing pages, will work as the liaison between global team and local category managers to develop content
• Enrich and optimize product local descriptions in digital channels

• Optimize end-to-end region-specific customer journeys by devising new solutions, services, products, or propositions
• Identify and implement new opportunities throughout the customer journey to deliver high performing, agile customer interactions, and touchpoints
• Technical Communication; liaise with IT (local/global, SAP and Global Digital IT) to identify ongoing technical issues with the site and process and follow up to resolution

Required Qualifications:

• 3-5 years’ experience in an eCommerce marketing role in retail
• Experience with Adobe Experience Cloud, Google Analytics, Magento and SAP required
• Proven knowledge of standard concepts, practices, and procedures within the retail and/ or travel industry (with a strong focus on eCommerce)
• Strong background in digital marketing principles such as funnel optimization UX, SEO & Landing Page optimization & experience in running A/B tests for campaigns and deriving customer insights

• Deep understanding in all the commercial levers to drive performance (range, price, experience, marketing)
• Experience developing and executing a calendar of promotions designed to meet KPIs
• Demonstrable experience coordinating marketing database, email, social media, and/or display advertising campaigns

• Display expertise in customer journey management, digital and communications
• Experience in working with UX/UI designers to define customer experiences
• Strong tech background
• Commercial yet customer-first mindset with the ability to identify customer needs
• Be based out of our East Rutherford, New Jersey: Toronto: or Vancouver location

Preferred Qualifications:

• Experience working with Pre-order eCommerce services
• Beauty or Liquor industry experience a plus.

• Experience working on an eCommerce operation with entrepreneurial spirit
• Understanding of the dynamics of the US and Canadian markets
• Excellent communication skills
• Knowledge of Microsoft Word, Excel and PowerPoint.

• Associates degree or equivalent combination of education and experience.

*For immediate consideration, please include your resume.

Some of our company-offered benefits for you and your family include:

• Health & Well Being: Medical/Dental/Vision Insurance

• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• 20% off Hudson Employee Discount

• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.

Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks, reference checks, and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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