GROW With US!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We could not serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We are dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally, so does Hudson.

PURPOSE:

• Champion the highest customer service standards for our eCommerce customers to ensure a consistent and enjoyable customer experience and assist the company to achieve desires sales goals. Provide overflow support for order fulfillment as needed.
• Experience with Magento and SAP required.

JOB RESPONSIBILITIES:

• Support the customer service needs of our eCommerce customers in the United States and Canada.
• Respond to and remedy all customer service inquires in a timely manner.
• Take ownership of each customer inquiry, investigate the situation, and resolve any issues based on company guidelines.
• Track and report open and resolved customer service inquires.
• Identify recurring customer service issues, observe customer flow, and make recommendations to improve our overall customer satisfaction, fill rates, and repeat purchase rates.

• Assist in identifying messaging in customer touchpoints that can improve the customer experience.
• Support the Warehouse Supervisor with order fulfillment needs as needed including peak seasons, etc.

KNOWLEDGE, SKILL AND ABILITY:

• Experience with Magento and SAP required.
• Strong communication skills.
• Ability to multi-task and troubleshoot.
• Ability to listen to and empathize with customers.
• Willingness to take ownership of each customer inquiry, investigate the situation, and resolve the issue in a timely manner.
• Good time-management skills and problem-solving abilities.

• Previous customer service experience at an eCommerce retail company.
• Technology capable – using software to review customer orders, enter and update stock information, process orders, etc.
• Knowledge of Microsoft Word, Excel and PowerPoint.
• Variable schedule availability to include nights, weekends and holidays.
• Ability to lift to 50 lbs with frequent bending, lifting and long periods of time standing and/or walking.
• Be based out of our Miami, Florida warehouse facility

EDUCATION AND EXPERIENCE:

• Two or more years experience in a customer service role in retail or related customer focused service industry. 
• High school diploma, GED or equivalent.
• Desirable:  Associates degree or equivalent combination of education and experience.

Hudson Group is always on the lookout for top quality people who want to be a part of a winning retail team. With many stores and concepts across the country and throughout the world, we have the ability to help you find the job that is right for you. We recognize that our employees are a driving force behind our success! Our dedicated team enjoys an exciting and friendly environment!

*For immediate consideration, please include your resume. 

 
Some of our company-offered benefits for you and your family include: 

• Competitive pay range: $18- $22/hour
• Health & Well Being: Medical/Dental/Vision Insurance 
• Paid Time Off 
• Various Personal and Parental Leave Programs 

• Universal Life Insurance 
• Retirement Programs & Matching Employee Contributions: 401K & RRSP 
• 20% off Hudson Employee Discount 
• Employee Recognition & Anniversary Programs 
• Training, Development, and Growth Opportunities 

• Tuition Assistance & Scholarship Programs 

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks. 
 
Applicants must be currently authorized to work in the United States for any employer. 
 
Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities. 
 
All offers are contingent upon successful completion and passing of background checks, reference checks, and/or employment verification results. 

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