General Manager
Summary
Title:General Manager
ID:14339
City, State:Calgary, AB
Department:Sales
Location:Calgary International Airport
Description

Come Join our Team in our Duty Free location at Calgary International Airport. We are looking for a General Manager to run the location! We have been in business for 30 years and are continuing to grow!

Key Accountabilities for General Manager position:
In charge of the general management and the commercial activities of the Duty free shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.

Operations:

  • Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer and ensuring the highest level of customer service possible in conjunction with the Country General Manager and Regional Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops.
  • Responsible for managing the warehouse function. The warehouse manager will report to this position.
  • Liason with Loss Prevention to safeguard company assets.
  • Analyze the KPI's if any issue in the shop might be affecting the daily sales, and take corrective actions if needed
  • Organize and lead the Weekly Meeting with Operation's responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)
  • Prepare a weekly action plan as a result of the Weekly Meeting
  • Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget
  • Lead the Terminal/Store Manager's team
  • Control the cost and take actions if needed
  • Cultivate an excellent relationship with the Airport authorities
  • Coordinate the SIP in terms of implementation and execution

People:

  • Ensure that there is a positive and good work ethos in all shops
  • Identify and implement necessary trainings within the shops
  • Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department
  • Execute performance evaluations and goal assessments
  • Responsible for hiring, performance reviews, etc.

Finance:

  • Accountable for the P&L in the operation
  • Analyze monthly KPI's, income statement and balance sheet, and control exchange rates

Task List:

  • Participate in the determination of the investment and development plan
  • Managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer
  • Being accountable for the P&L in the operation
  • In conjunction with the Country General Manager formulate the fiscal revenue, expense and profit goals and the inventory levels for the shops
  • Analyze Monthly the KPI's, income statement and balance sheet
  • Control exchange rates and if any issue in the shop might be affecting the daily sales, take corrective actions if needed
  • Reviewing Sales targets by shop, category and brand, compared to the previous week, month, year
  • Budget and analyze monthly KPI's
  • Organize and lead the Weekly Meeting with Operation's responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.) and prepare the action plan
  • Coordinate the SIP in terms of implementation and execution
  • Cultivate an excellent relationship with the Airport authorities
  • Identify and implement necessary trainings within the shops
  • Match of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department

Experience and Specific Requirements:

  • Duty free/retail experience with at least 6 years at management level.
  • Knowledge of the Retail or Consumer goods industry
  • Strong leadership skills
  • Demonstrated ability to build effective teams and motivate employees
  • Good knowledge of Travel Retail concepts
  • Good problem solving skills

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