Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We could not serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We are dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally, so does Hudson.

This POS Tech Lead position is for you, if you would enjoy:

• Being responsible for all Store Systems support needs
• Leading phone, email, and SNOW ticket support for application/software issues, troubleshooting, and installation support of hardware and software
• Handling and organizing internal testing and troubleshooting of bug fixes, enhancements, and new program launches
• Working out of our headquarters in East Rutherford, NJ

POS Tech Lead Key Accountabilities:

• Systems implementation – working closely with operations to assist in implementing new technologies that will enhance the customer and associate experience
• Cross functional collaboration – work with counterparts in IT in regards to necessary systems integrations, infrastructure, and network
• Help with the L&D of new technology programs being released to operations
• Uses analytical skills to analyze problems and adjust system as needed
• Aids in identifying and evaluating new and leading store and digital technology
• Production support – act as a 3^rd level support the NOC for all system related issues
• Technical resource to aid in the support of all Duty Paid and Duty Free system enhancements
• Own and run projects in a PM capacity
• Update and process XML’s for system maintenance
• Basic understanding of creating and processing SQL query and reading results
• Own lab setup and maintenance. This includes configuring hardware and software

• QA support both remotely and on-site at NASC - execute and document functional, regression, integration, and performance test cases; report and track issues found during the QA lifecycle through final resolution

• Participate in Store Systems integration for new/remodeled stores
• Provide technical support to the field operations team

POS Tech Lead Required Qualifications:

• Experience with mobile POS including wireless printers and credit processing units as well as stationary registers
• Must be highly organized and able to multi-task
• Possess the ability to effectively communicate with all levels of the organization from a store associate up through C-level management both verbally and written
• 3+ years’ experience in retail store systems

POS Tech Lead Physical Qualifications:

• Physically and frequently work out of NASC
• Require long days, overnight support on projects, and after-hour and weekend support including holidays
• Ability to travel to stores/locations on an as needed basis
• Ability to lift up to 30lbs

POS Tech Lead Preferred Qualifications:

• Working knowledge of Flooid POS and/or TP.net

*For immediate consideration, please include your resume.

Some of our company-offered benefits for you and your family include:

• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• 20% off Hudson Employee Discount
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.

Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks, reference checks, and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123