The Retail Operations Supervisor position is for you, if you would enjoy:

• Assisting the manager with managing book associates and the daily book operations in our bookstores and travel convenience stores while providing an amazing customer service experience to our customers.
• Work any shift, any day of the week, including weekend & holidays
• Work a full time schedule
• Oversee Booksellers in bookstores

Key Accountabilities - your team is counting on you as a Retail Operations Supervisor to:

• Provide excellent customer service by locating books, suggesting similar authors or titles, and putting the book in the customer’s hand.
• Executes weekly change out in bookstores and travel convenience stores including placing reorders and ensuring promotional titles have signage and are stickered.
• Assists in maintaining book & sideline inventory, displays & inventory accuracy (including ordering, returns, section management, and creative merchandising)
• Ensures backlist sections are maintained, curated and organized
• Stays knowledgeable about Hudson bookselling programs and promotions
• Assists with compliance missions.
• Provides bookseller training
• Actively uses Beekeeper to promote bookstore signings, sales and events.
• Conducts store opening/closing/shift change procedures.
• May perform cash register preparation, float verifications, sport checks, verification of end-of-shift cash reconciliation’s, void processing and deposits.
• Ensures that all staff tardiness and absences are reported to management
• Ensures that booksellers are assigned daily duties and are aware of sales targets.
• Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.  

Retail Operations Supervisor Required Qualifications:

• Previous bookselling experience preferred
• Ability to manage, consult, and help plan daily activities with Book Operations Manager, General Manager, and other Supervisors.
• Approachable and interactive leadership qualities
• Ability to work in a fast-paced environment
• Good time-management skills and multi-tasking abilities
• Good problem-solving skills
• Ability to lift 40lbs
• High school diploma or equivalent
• One or more years of retail supervisory experience